WHAT A NURSE!!
A NII COMMEY HANDWRITING
A
middle- aged woman, obviously, the nurse assigned to us that morning came out
from one of the several doors that lead to the Out Patients Department (OPD). She
looked too much of a model to me than a nurse, for I felt a great sense of
modeling in her walk. She looked like a finalist of a beauty contest, who had
been given the daunting task to flaunt her vital statistics: our medical folders
were shoveled under her armpit like a fanatical university girl bigheadedly walking
into a Linguistics Lecture Hall.
“What
a nurse!!!” I exclaimed with the lips of my mind.
She
finally got to the front of the OPD; her facial expressions, clearly at logger
heads with the beauty of smiles; her entire body gestures, brimming with “the
feel-good attitude”(you know what I mean?). But, contrary to her looks, all the
patients at the OPD were delighted by her presence. They received a glimmer of
hope. Almost everyone was eager to know what the next step was; snorers began
to resurrect from the long slumber; the weaklings began to sit upright.
The nurse slightly pushed her seemingly non-medicated
goggles above her nose with her forefinger, in a know-it-all manner. She buried
her head in the folders and began to whisperingly call our names. The tone of
her voice sounded more like someone engaged in some romantic nonsense under a
mango tree than a nurse on duty. There was pin-drop silence in an attempt to
hear her clearly. You missed out on the roll call at your own peril, because you
were sure to wait for another only-God-knows-how-many- hours; parents plastered
the mouths of their wards who were exhibiting bad omen of crying while the
roll-call was in progress.
reserve your customer service for the banks
The
first batch of names (about 30) finally came to an end, and my daughter’s name
was conspicuously “out of coverage area”.
“
W-h-a-a-at?, I exclaimed, momentarily oblivious of my environ. She must explain
to me the omission of my daughter’s name. We were the fifth patients to arrive
at the OPD.. At this point, my heart was
thumping gbum…gbum..gbum!! I walked
straight to the “half-naked door that
“celebrity nurse” had just modeled into. I knocked with vehemence, and there she
sat toying with her Galaxy-5, She wore an uninviting countenance. But I invited
myself to talk to her anyway... Listen to us:
ME: Madam Nurse, I was part of the first
five people who got here this morning. Can you explain to me
why my daughter’s folder is not part
of the list you just mentioned?
NURSE: (giving me an economic
smile, filled with “who the heck is this attitude) Gentleman, go and sit down. When its
your turn, we shall call you.
At
this point the tempo of my temper felt tampered with. I was ready to explode, but
an elderly man, gracefully wearing a cap of gray-hair tapped me on the
shoulders. .
MYSELF: But sir. I am a customer, and I
deserve the best treatment
OLD MAN: Yes!
But customer service is only functional in the Banks, not in the hospital
I
took a deep breath, looked at him as he took his seat, and then retreated.
Can
you imagine, after some 30 minutes the same nurse audaciously walked up to us
again? Listen:NURSE:
(Reluctant apology) Please we
currently have one doctor. He is taking his lunch. So please give us some few
minutes.
WHAT A NURSE!!
its
my pleasure
Would
you demand your rights at the hospital when you are on the bridge that divides death and life; or would you shut up and be treated like a lamb being led to
the slaughter, irrespective of their impudence? I don’t know your personal
experience with any nurse, but I have personally learnt to smile and make
friends with these powerful nurses, instead of schooling them on CUSTOMER
SERVICE 101, instead of being a die-hard supporter of I KNOW MY RIGHTS!.
At least for now! ITS MY PLEASURE!
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